At Campaign for National Parks we are committed to protecting and respecting your privacy. Please be assured that we will never sell your details and the only third party that will ever see your data would be those who provide us with mailing and financial processing services. You can change how you hear from us or unsubscribe from our mailing lists at any time, just let us know. This policy explains why we collect information from you, what information we need, how we use it and keep it safe.
How we collect information about you
Campaign for National Parks is the data controller. We collect information in the following ways:
- When you give it to us directly
You may give us your personal information in order to sign up as a Friend, Council member, make a donation, participate in an event, or sign up for our e-news. The personal information we collect might include your name, address, email address, job title, card or bank details. We collect this information only in connection with specific activities, such as Friend subscription, donation processing, or sending information about our work.
- When you give it to us indirectly
Your information may be shared with us by independent organisers, or fundraising sites like Just Giving or The Big Give. These independent third parties will only do so when you have indicated that you wish to support Campaign for National Parks and with your consent. You should check their privacy policy when you provide your information to understand fully how they will process your data.
We also collect non-personal information when you access our website through cookies. A cookie is a small file, typically of letters and numbers, sent from our website to your computer to help us identify you quickly. They cannot be used to identify you personally. If you prefer not to accept cookies your browser will let you do so. For more information about cookies, please see www.allaboutcookies.org
How this information is used, who has access to it, where it is stored and how long we keep it for
Any personal data relating to you will be used and recorded by us in accordance with current data protection legislation and this policy. We will use the information you provide to:
- Fulfil your requests, for example applications for subscriptions, donations and participation in campaigns;
- Process Friend subscriptions, donations or other payments;
- Provide you with information about our activities, campaigns and appeals. Over a year, individual members can expect two mailings of our Viewpoint magazine with appeal letter, one or two further appeals and a membership renewal (if appropriate). We may also send a stewardship mailing or send you information about legacy giving or event invitations.
For Council members, we will use your provided information to:
- Contact you with information and seek your views about Campaign for National Parks, including about Council meetings; and
- Where relevant, liaise with you about the subscription you pay to Campaign for National Parks.
- Should you cease to be a member of Council, or no longer wish to hear from us, we will remove you from the mailing list. If you are also a supporter or have donated to the organisation in the past, we are required to keep your basic personal data (name, address, contact details) for a minimum of six years after which time it will be destroyed.
We will never sell your information. The only third party which may ever see your data would be those who provide us with mailing and financial processing services. We will only provide these companies with the information they need to deliver the service. The companies we use are fully compliant with current data protection legislation. If you have any questions regarding secure transactions, please contact us.
The information that you submit to us is stored on a database in the UK. We do not transfer any data outside of the UK or European Union.
Should you cancel your member’s subscription, or no longer wish to hear from us, we are required under UK tax law to keep your basic personal data (name, address, contact details) for a minimum of six years after which time it will be destroyed.
We may use information we hold about our supporters and potential supporters to research their potential to be a significant donor and collect additional details relating to their employment and any philanthropic activity. We may engage specialist third-party consultants to help us estimate donors’ gift capacity, tailor our fundraising efforts and ensure our communications are relevant. To this end, we or they may collect and analyse publicly available information, such as company directorships, property ownership, and professional or philanthropic interests, from sources like Companies House, the Land Registry, and reputable third-party wealth screening services. You have the right to object to your data being processed for wealth screening at any time. If you wish to opt-out, please contact us at info@cnp.org.uk
Security
We hold your personal information in accordance with the security provisions of UK data protection legislation. We use industry standard Secure Server Software for your transactions with us. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read as the information travels over the internet. We are PCI compliant and certificated.
Consent and keeping your information up to date
By giving us your personal information, or if you have already supported us in the past and have not chosen to ‘opt-out’ of any opportunities to change the way your information is managed, you give your consent to the collection, storage, processing and use of your personal information by us described in this policy.
If your personal details change, please help us to keep your information up to date by notifying us using info@cnp.org.uk or 020 7981 0890.
Please note the type of consent Campaign for National Parks uses is ‘legitimate interest’. To find out more about ‘legitimate interest’ please visit: https://ico.org.uk/for-organisations/uk-gdpr-guidance-and-resources/lawful-basis/legitimate-interests/
Your rights to access, make changes or asking us to stop using your data
You have the right to ask for a copy of the information we hold about you and to have any inaccuracies in your information corrected. You also have the right to ask us to delete any personal information we hold about you. If at any time you wish to access your personal data held by us, please apply in writing to our data protection lead: Jessica Glover, Campaign for National Parks, Canopi, 82 Tanner Street, London SE1 3GN or email info@cnp.org.uk
Changes to this policy and further information
We may update this privacy policy from time to time. If we make any significant changes in the way we treat your personal information we will make this clear on our website or by contacting you directly.
The collection and use of personal information set out in the policy is in accordance with data protection legislation. Please visit the Information Commissioner’s Office for further information at: www.ico.org.uk
Updated: 09 June 2025
Campaign for National Parks Complaints Policy
Campaign for National Parks is committed to delivering a high standard of service to anyone who engages with our work. However, there may be times when we fall short of these high standards and when this happens we would like to know, so we can put things right and make the necessary improvements.
What to do if you have a complaint?
Please let us know as quickly as possible. You can:
phone : 020 3096 7714
email : info@cnp.org.uk
or write: Campaign for National Parks, Canopi, 82 Tanner Street, London SE1 3GN
What happen next?
If you contact us by phone, we will try to resolve the issue there and then. If you make a complaint by email or in writing we will acknowledge your complaint within 3 working days, and do everything we can to resolve it within 10 working days.
If further action is needed?
However, if you feel your complaint is still unresolved, then please write to the chief executive of Campaign for National Parks at the above address. Your complaint will be reviewed and response sent in writing within 14 working days.
If your complaint is about our fundraising activities and we are unable to resolve it to your satisfaction, you can ask the Fundraising Regulator, the independent regulator of charitable fundraising, to consider it by:
- submitting your complaint through the Fundraising Regulator website www.fundraisingregulator.org.uk ;
- writing to the Fundraising Regulator, 50 Featherstone Street, London, EC1Y 8RT; or
- telephone 0300 999 3407